Terms and Conditions
Man with Van Manor House Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Manor House provides removal, transport and related services. By making a booking, using our services, or allowing our team to carry out work at your premises, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
1. Definitions and Interpretation
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, business or organisation who requests or receives the services.
Services means removal, collection, delivery, loading, unloading, packing assistance, furniture transport, man and van services, and any related work agreed between the parties.
Vehicle means any van or other vehicle used by us to perform the services.
Premises means any property, address or location from which items are collected, loaded, unloaded or delivered.
Goods means any items, furniture, equipment or belongings handled, transported or stored as part of the services.
We, us and our refer to the operator of Man with Van Manor House providing the services pursuant to these terms.
2. Scope of Services
We provide man and van services for domestic and commercial customers, including local moves, smaller removals, multi-stop deliveries and collection and transport of items. The specific scope of each job, including addresses, dates, times, number of operatives, and any special requirements, will be agreed at the time of booking.
Unless expressly agreed in writing, we do not provide professional packing, dismantling or reassembly, specialist lifting, long-term storage, or insurance advice. We may assist with basic dismantling or reassembly at our discretion, but this is not guaranteed and is always subject to time, safety and practicality on the day.
3. Booking Process
3.1 A booking is made when you provide us with the necessary details of the service required, including collection and delivery addresses, dates, approximate load size, access information and any special instructions, and when we confirm acceptance of your booking and the applicable charges.
3.2 You are responsible for ensuring that all information you provide at the time of booking is accurate and complete. Any changes to the details, including times, addresses, access, load size or number of items, must be notified to us as soon as possible. Changes may result in additional charges or the need to reschedule.
3.3 Quotations are based on the information supplied by you and on the assumption of reasonable access at all premises, including the ability to park the vehicle close to the entrance and the availability of lifts where applicable. If the information provided is incomplete or incorrect, or if access is more difficult than anticipated, we reserve the right to amend the quotation or charge additional fees.
3.4 All bookings are subject to availability. We reserve the right to decline any booking at our discretion.
4. Pricing and Payments
4.1 Charges for our services may be based on an hourly rate, a fixed price, or a combination of both, as confirmed at the time of booking. Any minimum hire period will be communicated before you confirm your booking.
4.2 Our charges may take into account travel time, waiting time, tolls, congestion charges, parking fees and additional labour. Where such charges apply, they will either be included in the quotation or added to the final invoice if they arise due to circumstances beyond our control or due to your instructions.
4.3 Unless expressly agreed otherwise, payment is due on completion of the services on the day of the move. We may require a deposit to secure your booking, which will be offset against the final charge. The amount and timing of any deposit will be advised when you book.
4.4 Payments must be made using a method we accept, as communicated to you at the time of booking or before the service date. We reserve the right to refuse to start or continue work if adequate arrangements for payment have not been made.
4.5 If payment is not made when due, we may charge reasonable late payment fees or interest in accordance with applicable law, and we may refuse to carry out further services until all outstanding amounts are settled.
5. Cancellations and Amendments
5.1 You may cancel or amend your booking by giving us notice. The amount of notice required and any applicable charges are set out below.
5.2 If you cancel more than 48 hours before the agreed start time, any deposit paid may be refundable at our discretion, less any non-recoverable costs we have incurred.
5.3 If you cancel within 48 hours of the agreed start time, we may retain all or part of any deposit and may charge a cancellation fee up to a reasonable proportion of the quoted price to reflect our loss of reserved time and resources.
5.4 If you cancel on the day of the move, or if our team attends at the agreed time and is unable to carry out the services due to your act or omission, we reserve the right to charge up to the full quoted amount.
5.5 We will make reasonable efforts to accommodate changes to dates, times or service details, but all amendments are subject to availability and may involve additional charges if the scope of work or scheduling is affected.
5.6 In the unlikely event that we need to cancel or reschedule your booking, we will provide as much notice as reasonably possible and offer an alternative date or time. Our liability for such cancellation will be limited to the return of any deposit or pre-payment you have made for the affected booking.
6. Client Responsibilities
6.1 You are responsible for preparing your goods and premises for the move. This includes packing items safely and securely, disconnecting appliances, emptying wardrobes and drawers where advised, and labelling fragile or high-value items clearly.
6.2 You must ensure that there is suitable and legal parking for our vehicle at all relevant locations. Any parking restrictions, permits or costs are your responsibility, unless expressly agreed otherwise. If suitable parking is not available, we may refuse to carry out the service or may charge additional fees for time wasted or alternative arrangements.
6.3 You are responsible for ensuring that access to the premises is safe, including stairways, corridors, lifts and entrances. You must inform us in advance of any access issues such as narrow doorways, top-floor access without a lift, or restrictions on vehicle height or loading.
6.4 You agree to supervise the move or appoint a representative to do so. The person supervising must be present to give instructions, confirm the items to be moved, and check that all goods are loaded and unloaded as required.
6.5 You must not ask our staff to do anything that is unsafe or illegal, including lifting items that are excessively heavy, handling prohibited materials, or breaching property rules.
7. Goods Not Accepted or Carried Under Restrictions
7.1 We do not accept responsibility for, and may refuse to carry, the following items: hazardous or explosive materials, flammable liquids, gas cylinders, illegal substances, perishable goods, live animals, plants, or any goods requiring specialist handling or regulatory licences.
7.2 We do not knowingly transport cash, jewellery, precious metals, important documents, or items of exceptional value unless expressly agreed in writing prior to the move, and then only on terms that may include limitations of liability.
7.3 If you include any restricted, dangerous or illegal items without our knowledge, you will be solely responsible for any resulting loss, damage, injury, fine or legal consequence, and you agree to indemnify us against all such claims.
8. Liability and Limitations
8.1 We will exercise reasonable care and skill in providing the services. However, our liability is subject to the limitations set out in this clause and elsewhere in these terms.
8.2 We will not be liable for loss or damage arising from your failure to properly pack, secure or protect goods, or from defects in the goods themselves, including inherent vice, weakness or wear and tear.
8.3 We will not be liable for loss or damage arising from circumstances beyond our reasonable control, including but not limited to traffic, weather conditions, delays caused by third parties, road closures, acts of God, industrial action, civil disturbance or compliance with legal requirements.
8.4 Our liability for loss of or damage to goods, where caused by our negligence, will be limited to a reasonable amount having regard to the nature, condition and value of the goods and the price charged for the services. If you require higher protection for specific items, you should arrange your own insurance cover.
8.5 We shall not be liable for loss of profit, loss of use, loss of opportunity, consequential or indirect losses, even if we have been advised of the possibility of such losses.
8.6 We will not be liable for any loss or damage where you or your representative fail to check items at the time of delivery or fail to notify us of any issues as soon as reasonably practicable after completion of the services.
8.7 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be limited or excluded.
9. Claims and Complaints
9.1 If you believe that any goods have been lost or damaged, or if you have any other complaint about the services, you must notify us as soon as reasonably possible after becoming aware of the issue.
9.2 You should provide as much detail as you can, including the nature of the issue, the items affected, and any supporting information such as photographs. We may request further information or evidence to assess your claim.
9.3 We will investigate any complaint and aim to respond within a reasonable time. Our assessment of any claim will take into account the terms of this agreement, the condition of the items, and any evidence provided.
10. Waste and Environmental Regulations
10.1 We are not a general waste disposal company. Any removal and disposal of waste, rubbish or unwanted items is subject to applicable environmental and waste management regulations.
10.2 We will only remove items for disposal where this has been agreed in advance as part of the booking. Additional charges may apply for disposal services, depending on the nature and quantity of the items, and any fees levied by disposal facilities.
10.3 We will not collect or dispose of hazardous or prohibited waste, including chemicals, oils, asbestos, medical waste, tyres, gas bottles, paint cans or electrical items that are subject to specific recycling regulations, unless this has been expressly agreed and arranged in compliance with relevant law.
10.4 You are responsible for ensuring that any items presented for disposal are lawful to dispose of and do not breach environmental regulations. If you provide items that we are not legally permitted to transport or dispose of, we may refuse to take them and may charge for any wasted time or additional handling.
11. Parking, Fines and Access Issues
11.1 You are responsible for arranging and paying for any necessary parking permits or authorisations at the collection and delivery addresses, unless otherwise agreed.
11.2 If our vehicle receives a parking ticket, congestion charge, toll, or similar charge because suitable arrangements have not been made or because of your specific instructions, we reserve the right to charge you the amount of the fine or fee, together with any reasonable administrative cost.
11.3 If our team is unable to gain access to the premises at the agreed time, or if access is significantly delayed or obstructed, we may charge for waiting time or, if the service cannot be completed, treat the booking as cancelled by you and apply the relevant cancellation charges.
12. Health and Safety
12.1 We will carry out the services with regard to the safety of our staff, you and any third parties present. We may decline to move items or work in areas that we consider unsafe or likely to cause injury or damage.
12.2 Heavy or bulky items will only be moved where it is safe and practical to do so, taking into account the available manpower, equipment, access routes and flooring or structural limitations.
13. Data Protection and Privacy
13.1 We will use the personal information you provide to manage your booking, deliver the services, process payments and communicate with you about your move.
13.2 We will handle your personal data in accordance with applicable data protection legislation and will not sell or share your information with third parties except where necessary to perform the services, comply with legal obligations or with your consent.
14. Termination
14.1 We may terminate or suspend the provision of services immediately if you fail to make payment when due, act abusively or unlawfully towards our staff, or otherwise materially breach these Terms and Conditions.
14.2 On termination, you must pay for all services provided up to the date of termination and for any unavoidable costs we have incurred.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services we provide.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court, the remaining provisions shall continue in full force and effect.
16.2 No waiver by us of any breach of these terms shall be considered a waiver of any subsequent breach of the same or any other provision.
16.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the services provided.
16.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior discussions or understandings.
