Privacy Policy
Man with Van Manor House Privacy Policy
This Privacy Policy explains how Man with Van Manor House collects, uses, stores and protects personal data belonging to its customers and prospective customers. It applies to all Man with Van Manor House customers and service users in the Manor House area, including anyone who makes an enquiry, requests a quotation, books a service or otherwise interacts with us in relation to our man and van services.
We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act and to handling your personal data lawfully, fairly and transparently.
Personal Data We Collect
We may collect and process the following categories of personal data when you use our services or contact us:
Identification and contact details such as your name, postal address, service address, billing address, and general location in the Manor House area.
Communication details such as the content of your enquiries, messages and any information you choose to provide when arranging or discussing a job.
Service and booking details such as requested dates and times, collection and delivery addresses, access instructions, inventory or description of items to be moved, and notes relevant to completing the service safely and efficiently.
Billing and payment related data such as the amount charged, invoice details, and confirmation that payment has been made. We do not store full payment card details; where card payments are taken, these are processed securely by third party payment processors.
Technical usage data such as basic information about how you interact with our website, including pages visited and the time and date of your visit, where this is collected through cookies or similar technologies.
How We Collect Your Data
We collect personal data directly from you when you contact us by phone, online form, or any other communication method, when you request a quotation, when you confirm a booking, or when you provide instructions on the day of service.
We may also receive personal data about you from third parties where you have asked another person or organisation to arrange our services on your behalf, for example an estate agent, landlord, colleague or family member providing us with your contact or address details so that we can perform the requested service.
Lawful Basis for Processing
We rely on the following lawful bases under the UK GDPR for processing your personal data:
Contract: We process your personal data where it is necessary to provide a quotation, to enter into a contract with you, and to perform our contract for man and van or related services. This includes arranging bookings, carrying out collections and deliveries, communicating with you about the service, and handling payments.
Legitimate interests: We may process your data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. These interests include managing our business operations, maintaining accurate records, improving our services within the Manor House area, and handling customer enquiries and complaints.
Legal obligations: We may process certain data to comply with legal and regulatory requirements, such as tax, accounting and record keeping obligations.
Consent: In limited cases, we may rely on your consent, for example where you choose to receive optional marketing updates. You can withdraw consent at any time by contacting us using the details provided in your service documentation or communications.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotations and respond to enquiries you make about our services in the Manor House area.
To set up, confirm and manage your bookings and to deliver the requested man and van services.
To communicate with you about your booking, including confirming dates and times, discussing access details, and handling any changes or issues.
To invoice you, process payments for services provided, and maintain appropriate financial and service records.
To improve our operations, plan routes and resources, and provide an efficient service to customers within the Manor House area.
To comply with legal and regulatory requirements and to exercise or defend legal claims.
With your consent where applicable, to send you information about our services that may be of interest to you.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to meet our legal, accounting and reporting obligations.
In general, service and booking records are retained for a period consistent with applicable tax and contract limitation periods. Communications relating to your booking may be kept for a similar period in case they are needed to answer queries or resolve disputes.
Where data is no longer needed for the purposes for which it was collected and is not required to comply with legal obligations, it will be securely deleted or anonymised so that you can no longer be identified.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties that act as data processors and assist us in delivering our services, for example:
Payment processing providers that handle card payments securely on our behalf.
IT and hosting providers that support our website, email and data storage systems.
Professional advisers such as accountants or legal advisers where necessary for business administration or to exercise or defend legal claims.
These third parties are only permitted to process your personal data in accordance with our instructions and must implement appropriate security measures to protect your data. They are not allowed to use your personal data for their own purposes.
We may also need to share your personal data where required to do so by law, regulation or court order, or with law enforcement or other authorities when it is necessary to comply with legal obligations or protect our rights or the rights and safety of others.
International Transfers
If any of our service providers are located outside the United Kingdom, we will ensure that appropriate safeguards are in place so that your personal data remains protected to a standard equivalent to that in the UK. This may include the use of standard contractual clauses or other lawful transfer mechanisms recognised under data protection law.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to those who need it to perform their duties, using secure systems for storing information, and reviewing our security procedures regularly.
Your Data Protection Rights
As a data subject under the UK GDPR, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Manor House customers in the Manor House area, subject to certain legal limitations and exemptions:
Right of access: You have the right to request confirmation that we process your personal data and to receive a copy of the personal data we hold about you.
Right to rectification: You have the right to have inaccurate personal data corrected and incomplete data completed.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and there is no legal reason for us to keep it.
Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as while we are verifying the accuracy of the data or assessing an objection you have raised.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis. We will stop processing your data unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms or where processing is required for legal claims.
Right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller.
Right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing before consent was withdrawn.
Exercising Your Rights and Complaints
If you wish to exercise any of your rights or have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details provided in your booking confirmation, invoice or other communications from Man with Van Manor House.
You also have the right to lodge a complaint with the UK data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or applicable legal requirements. The updated version will apply from the date it is published. You should review this Privacy Policy periodically to stay informed about how we protect your personal data as a customer of Man with Van Manor House in the Manor House area.
