Terms and Conditions for Man With Van Manorhouse

These Terms and Conditions set out the basis on which Man With Van Manorhouse provides household moving, item transportation, loading, unloading, and related man and van services in the UK. By placing a booking, accepting a quotation, or allowing our team to begin work, the customer agrees to these terms. These conditions are intended to be clear and practical, and they apply to domestic and commercial jobs unless a separate written agreement states otherwise. They should be read carefully before confirming any service, because they explain how bookings are made, how payments are handled, when cancellations may apply, and what responsibilities each party has during a move.

In these terms, “we”, “us”, and “our” refer to the service provider trading as Man With Van Manorhouse. “You” and “your” refer to the customer, client, or any person acting on behalf of the customer. “Goods” means any items, boxes, furniture, appliances, waste, or materials carried, handled, stored temporarily, or disposed of as part of the service. These terms are designed to support a smooth and professional man with van service, while also setting fair limits on liability and ensuring compliance with UK law.

By requesting a quotation, making a reservation, or confirming a moving date, you confirm that you are authorised to do so and that all information provided is accurate to the best of your knowledge. If you book on behalf of another person, you remain responsible for ensuring that the details supplied are complete and correct. We may refuse or withdraw a quotation if material information is missing, misleading, or changes significantly before the job begins.

1. Booking process

Bookings may be made by telephone, email, online enquiry form, or any other method we make available from time to time. A quotation may be based on item lists, photographs, access details, floor level, distance, parking conditions, packing requirements, and the estimated time required. For larger jobs, a quotation may be given subject to inspection or subject to confirmation of final details. A quote is usually valid for a limited period and may be withdrawn or revised if the scope of the job changes.

To secure a booking, we may require confirmation of the date, collection and delivery addresses, contact details, a description of the goods, and any special handling needs. Your booking is only confirmed when we have accepted it and, where requested, received any deposit or prepayment. We do not guarantee availability until confirmation is issued. If you ask us to amend a booking after confirmation, we will try to accommodate the change, but new timing, vehicle, staffing, or price conditions may apply.

You are responsible for making sure that access is suitable for the vehicle and that any permits, parking permissions, lift reservations, or site approvals needed for the job are arranged in advance unless we have expressly agreed to handle them. If access is restricted, if there are long carry distances, or if there are unusual loading conditions, additional charges may apply. We may also make reasonable adjustments to the service if safety, traffic, weather, or legal restrictions require it.

2. Payments and charges

Unless otherwise agreed in writing, payment is due in full on completion of the service on the same day the job is carried out. We may accept cash, bank transfer, card payment, or other methods we specify at booking or on the invoice. For some jobs, a deposit, booking fee, or part payment may be required in advance. Any deposit paid secures our availability and may be treated as non-refundable except where cancellation rights under these terms apply.

Quoted prices may be fixed or estimated. A fixed quote covers only the work specifically described, while an estimate may change if the actual time, labour, mileage, waiting time, parking fees, congestion, tolls, or additional items differ from what was originally expected. If the job becomes more complex than described, we will normally explain the issue and, where possible, seek your approval before proceeding. Additional costs may arise from waiting time, failed access, unsafe loads, incorrect item descriptions, extra stops, assembly/disassembly, or disposal requests made during the job.

3. Cancellations, postponements, and missed appointments

If you need to cancel or reschedule, you should notify us as soon as possible. Cancellations made with reasonable notice may avoid charges, but where a vehicle, driver, or team has already been allocated, we may retain part or all of any deposit to cover lost time and administrative costs. If you cancel at short notice, fail to provide access, are not present at the agreed time, or are unable to proceed because the job details were inaccurate, cancellation fees may apply. These may include labour costs, travel costs, and any non-recoverable expenses.

We may cancel or postpone a booking due to circumstances beyond our control, including severe weather, breakdown, illness, road closures, accidents, legal restrictions, or unsafe working conditions. In such cases, we will take reasonable steps to contact you and offer an alternative time where possible. Our liability for inconvenience caused by such events is limited to the amount already paid for the affected service, except where UK law states otherwise.

4. The service we provide

Our man and van company provides transport and labour only as agreed. Unless expressly included, we do not provide specialist packing, dismantling, reassembly, storage, insurance cover for high-value goods, or waste disposal. Customers are responsible for protecting fragile items, emptying drawers and appliances where required, and ensuring that any item requiring specialist handling is declared in advance. If we agree to assist with packing or disassembly, that assistance is provided on a reasonable-efforts basis and does not remove your duty to identify items that need special care.

We may refuse to move goods that are dangerous, unlawful, contaminated, excessively heavy without suitable equipment, or likely to damage our vehicle, property, or personnel. This includes, without limitation, explosives, firearms, illegal drugs, asbestos, pressurised containers, leaking chemicals, and certain perishable items. We may also refuse any item that is not properly packaged, itemised, or capable of safe carriage. If prohibited or undeclared goods are presented, we may end the booking immediately and charge for time and expenses already incurred.

5. Liability and risk

We take reasonable care when loading, transporting, and unloading goods, but liability is limited by the nature of the service and by applicable law. You must ensure that items are suitably packed, labelled, and protected for transit unless we have agreed to pack them. We are not responsible for pre-existing damage, ordinary wear and tear, hidden defects, or damage caused by inadequate packaging, unstable stacking, or items that are inherently fragile or valuable unless loss is directly caused by our negligence.

Where we handle furniture, appliances, or other goods, you should tell us about dismantling requirements, fixed fittings, or known weaknesses. We are not liable for damage resulting from an item’s condition, manufacturing defect, or structural weakness that would reasonably be expected to fail during normal handling. We will not be liable for delay, loss, or damage caused by events outside our reasonable control, including weather, traffic incidents, third-party obstruction, or acts of public authorities.

If any claim is made, you must notify us promptly and provide sufficient details to enable us to assess the issue. You should keep damaged items and packaging available for inspection if requested. Our total liability for any single booking will not exceed the amount paid or payable for the specific service giving rise to the claim, except where a stricter limit is prohibited by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any matter that cannot lawfully be excluded.

6. Waste regulations and disposal rules

If the service includes removal of waste, junk, or unwanted items, you agree that the materials are household or commercial waste that can lawfully be handled and transported under UK waste rules. We will only remove waste that has been agreed in advance or clearly identified before collection. You must not include hazardous, clinical, electrical, chemical, or regulated materials unless we have expressly confirmed that we are licensed and able to accept them. Certain items may require a specialist disposal route, and additional charges may apply for such handling.

You remain responsible for declaring whether waste contains recyclable materials, confidential documents, restricted substances, or anything that requires special treatment. Where required by law, waste will be transferred only to authorised facilities or handled by authorised third parties. You agree not to ask us to dispose of items in a way that breaches environmental, safety, or licensing rules. If waste is misdescribed, contaminated, or unexpectedly restricted, we may decline to collect it, return it to you, or charge extra for lawful handling, where permitted.

We may ask for photographs or descriptions of waste items before acceptance. If skip-type loads, mixed loads, or bulky items are involved, you must ensure access is safe and that the waste has been separated where appropriate. Any illegal dumping, fly-tipping request, or instruction to breach waste law will result in immediate refusal and may be reported to the relevant authorities. You acknowledge that compliance with waste regulations is a shared responsibility and that accurate description is essential to lawful disposal.

7. Customer responsibilities

You must ensure that someone authorised is present at both collection and delivery, unless we have agreed a no-contact or unattended procedure in writing. You are responsible for checking that all items to be moved have been removed from drawers, cupboards, and appliances where necessary, and that personal or confidential items are not left in goods being transported. You should also ensure that floors, walls, lifts, and entrances are protected if required at the premises.

You must give accurate information about access, timing, item sizes, and any risks that may affect the job. If delays occur because information was incomplete or because you were unavailable, waiting time charges may apply. You also remain responsible for lawful ownership or authority to move any goods presented to us. By instructing us, you confirm that you have the right to arrange the transport or disposal of the items concerned.

8. Complaints and claims

If you believe there has been an error, loss, or damage, you should raise the issue as soon as reasonably possible after the job. We may ask for photographs, invoices, inventory details, or other evidence. A complaint does not automatically create liability, and any remedy will depend on the facts, the condition of the goods, and the terms of these conditions. We aim to review concerns fairly and in good faith.

Where a refund, repair contribution, or partial reduction is appropriate, we may offer a proportionate solution rather than a full repayment. Any goodwill payment offered will not be treated as an admission of liability unless we state otherwise in writing. Claims submitted long after the service may be harder to investigate, so prompt notice is important.

9. Governing law and legal matters

These Terms and Conditions and any dispute or claim arising from them are governed by the laws of England and Wales. If you are based elsewhere in the UK, mandatory consumer protections in your jurisdiction may still apply where required by law. Any dispute will ordinarily be dealt with by the courts of England and Wales, unless another forum is required by applicable legislation. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

We may update these terms from time to time to reflect legal, operational, or service changes. The version in force at the time of your booking will apply to that booking unless a later written agreement says otherwise. Continued use of the man with van service after changes are published will indicate acceptance of the updated terms for future bookings. No delay or failure by us to enforce any provision will be treated as a waiver of our rights.

By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions for Man With Van Manorhouse. We recommend keeping a copy for your records, as it forms part of the agreement between us and helps ensure that every moving, transport, or disposal job is carried out on a fair and lawful basis.